Privacy Policy

We at Zack & Gio are dedicated to safeguarding your private information while also making sure you have a pleasurable and safe purchasing experience. This privacy statement describes the kinds of data we will be gathering, how we will use it, and the security precautions we will take. You consent to the practices outlined in this policy by using our website. 

• Information We Will be Collecting

Whenever you visit our site or make a purchase, we may collect personal data such as:

• Personal Information: This includes your shipping address, payment details, name, email address, and more. We collect this information to process your orders, provide customer support, and improve your shopping experience.
• Account Information: If you create an account with Zack & Gio, we may store additional details like your username and password to facilitate future purchases.
• Device and Browsing Information: When you browse our website, we collect data such as your IP address, browser type, and device information. This helps us understand how users interact with our website, which pages are most visited, and how we can improve our services.
• Payment Information: For order processing, we collect payment details such as credit card numbers, but we do not store this information. All payment transactions are handled securely by third-party payment processors.

• How We Use Your Information

Whatever the information we collect, our company is going to use it for the following reasons:

• Process Orders: Your personal details are used to process and deliver your orders efficiently.
• Improve Customer Service: Your feedback, order history, and browsing patterns help us enhance our products and services.
• Marketing and Communications: By taking yoru consent, we will be using your email address or phone number so that we can send you any kind of vouchers, discount codes and promotional offers. Additionally, product updates, or newsletters might also be sent by us to you. You can opt-out of these communications at any time.
• Advertising and Analytics: We might use the information you provide us to deliver customized advertisements on Facebook and Instagram. We follow Meta’s Facebook Ads Policy, which mandates that we protect your privacy and don’t give your information to unapproved parties. The data used for advertising is anonymised and never sold or shared directly.
• Fraud Prevention: Your information helps us identify and prevent potential fraud, ensuring a secure shopping experience.

• Data Sharing and Third-Party Services

Zack & Gio does not sell or trade your personal information to third parties. However, we may share your data with trusted service providers for the following reasons:

• Order fulfillment: We get assistance from other vendors for things like tracking orders, shipping, and accepting payments.
• Analytics and Marketing: We use Google Analytics and Meta Pixel to enhance our advertising efforts and have a more comprehensive picture of our audience. These platforms may collect de-identified information for the purposes of targeted advertising and performance tracking. We ensure that your data is secure and utilized only for those purposes by adhering to all criteria set by Meta, including its new advertising policy. 

Each of these third parties has its own privacy policies, and we recommend reviewing them for further information.

• Data Security

Zack & Gio is committed to ensuring your data is secure. We take appropriate technical and organizational measures to protect against unauthorized access, disclosure, or loss of your personal data. These measures include encryption, firewalls, and secure data storage practices. However, it is essential to note that no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

• Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are little files that get saved on your device and aid in tracking your shopping cart, remembering your preferences, and analyzing how you use the site. Although you can manage cookies using your browser’s settings, please be aware that doing so may prevent you from using some of our website’s features. 

Cookies allow us to:

• Personalize your experience: By remembering your preferences, we make your shopping experience smoother.
• Analyze website traffic: With tools like Google Analytics, we gather data about how visitors interact with our site, allowing us to improve functionality.
• Serve targeted ads: Using Meta’s advertising network, we can show you relevant ads based on your browsing behavior. This ensures you see content that is more aligned with your interests.

• Meta Facebook Ads Policy Compliance

Zack & Gio prioritizes privacy and complies with Meta’s advertising policies when delivering targeted ads on platforms such as Facebook and Instagram. The company exclusively uses anonymized data for ad targeting, ensuring personal information is not sold or shared with third parties. Furthermore, all data collected for marketing purposes is managed responsibly and in accordance with Meta’s guidelines. The company is committed to maintaining a transparent and secure advertising environment that respects user privacy.

• Your Rights

You have the right to:

• Access and Update Information: If you have created an account, you can log in at any time to update your personal details. If you need help, contact us, and we’ll assist you in ensuring your information is accurate.
• Request Data Deletion: You may request that we delete your personal information, subject to certain legal and operational obligations.
• Opt-Out of Communications: You can unsubscribe from promotional emails or opt out of personalized ads at any time. Every marketing email we send includes a link for easy opt-out.

• Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect modifications to our policies or changes in applicable legislation. For up-to-date information on how we are safeguarding your information, we invite you to review our policy periodically.